• The *A*A*A*A Problem Solving Model (C) 1984 DELTA SYSTEMS
• Problem Solving and Identifying Opportunities for Improvement
• Process Mapping and Process Improvement
• Teams apply the process to actual workplace problems

Each module includes some element of the recommended four approaches to development; personal growth, conceptual understanding of leadership, feedback from self and others, and skill building opportunity.

Each module contains learning behavior objectives, lecturette of concepts, interactive discussion, role play or small group activity, and individual action planning to facilitate the transfer of training.

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revised 1/2/98